
Frequently asked questions
Find the answers to a range of commonly asked questions.
Our frequently asked questions are continually updated to provide you with the answers you need when planning your Scenic journey.
From what’s included in the price of your luxury cruise to what you should pack for your holiday, you’ll find answers to the 10 most common questions we’re asked by our guests here. Need further help? Reach out to our team for assistance.
We offer a variety of suite categories and types dependent on the ship you'll be travelling on. Information about the various suite options can be found in our brochures or alternatively, our Reservations Team will be able to assist you on the phone: +44 161 234 2848.
Scenic cannot arrange a passport or visas on your behalf, but our experienced Reservations Team may be able to advise you on the type of visas and documentation you need when visiting certain countries.
Your passport must be valid for six months beyond the conclusion of your trip. Please check your passport before departure and give yourself time to apply for a new one if this is required. Also, if the nationality on your passport differs from the country in which you currently reside, contact your local consulate to ensure you have the right documents for travel. Your holiday may be disrupted if you cannot provide valid documents at airports and border crossings.
You can find out more about visa requirements here.
No, Scenic is unable to provide travel insurance. We'd recommend that you arrange insurance cover that best suits you and covers you in the event of unforeseen circumstances. It’s also a good idea to take any documents relating to your insurance with you when you travel.
Yes, Scenic accommodates special dietary requirements to the best of our ability across our river cruises, ocean voyages and land journeys where applicable. If you have special dietary requests, please notify us at the time of booking and inform your Cruise Director when you arrive.
Please note: while we endeavour to accommodate all dietary requirements, special requests are not guaranteed and failure to meet any request is not a breach of contract on our behalf.
If your question has not been fully answered, please get in touch via our Contact Us page.
If you would like to book a Scenic river cruise, ocean voyage or land journey, please call +44 161 234 2848 or visit our Contact Us page. Our dedicated Reservations Team will guide you through the booking process and answer any queries you might have.
For details on how to book online, please see this guide.
For more information on making a booking, or to choose your perfect itinerary, please see our latest brochures, here.
There are no specific pieces of clothing we insist you pack, however we can offer advice, based upon your itinerary. We recommend comfortable walking shoes for sightseeing, as well as any garments, such as hats, gloves and water-resistant jackets, which will help you to stay comfortable whatever the weather. The dress code across all Scenic cruise and tour itineraries is casual and comfortable. Dinner attire is smart casual - open-neck shirts, trousers and dresses; you may if you wish wear a jacket or blazer with a tie but it is not required.
Scenic cruises include an all-inclusive promise. Fine dining, complimentary beverages, excursions, transfers, on board Wi-Fi, porterage, port charges, tips and taxes are all included. With no hidden extras to worry about throughout your cruise, you can virtually leave your wallet at home.
For the full list of inclusions when booking with Scenic, please refer to your itinerary or contact our dedicated Reservations Team.
You are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 76 x 53 x 28cm (30 x 21 x 11in), and a maximum weight not exceeding 23kg (airline dependent). Overweight or oversized items may not be carried, however, some ships may permit additional baggage at your cost. Personal and valuable items such as make-up, cameras, medication or money/currency should be carried in a separate travel bag.
You can expect your travel documents to arrive between 2 – 4 weeks prior to your departure date. When booking within two weeks of travel, your travel documents will be emailed to you to print at home.
If you have a serious medical condition, we recommend consulting your GP before booking with Scenic Luxury Cruises & Tours. If you have any mobility difficulties, you should inform us at the time of booking.
Your GP will provide information regarding any and all vaccinations required to visit any of the destinations on a Scenic itinerary. Alternatively, see the European Council website.
Book your holiday yourself with just a few clicks and secure your place on board.
Booking online is easy. Simply browse the itinerary you’re interested in, scroll down and select your departure, and click the ‘Book Now’ button which will then take you to our online booking system.
To complete our online booking process, you’ll need the following information for each guest:
Booking online with Scenic couldn’t be safer as shown by the padlock visible alongside our URL in the website address bar. All data is sent via RSA encryption and securely stored with us, as outlined in our Privacy Policy.
You can pay for your cruise using MasterCard, Maestro, and Visa.
Please note, some promotions require specific payment methods. Please refer to the terms and conditions for each individual promotion.
Prices shown during the online booking system exclude any additional promotions you may have seen during your visit to our site until a promotion or discount is applied
To take advantage of these offers, you can apply them during ‘Confirm & Pay’ stage by selecting ‘Apply Promotion’ below the offer listed.
Sit back, relax, and begin your cruise countdown! A member of the team will be in touch soon to discuss travel options with you.
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