The Scenic & Emerald Rewards program is available to anyone who has made a booking and returned from a Scenic or Emerald journey.

It is FREE to join once you have made a booking and returned from a Scenic or Emerald journey.

MyRewards are calculated based on 1% of all guest spend made directly through Scenic Group including cruise, land journeys and flights. MyRewards are not earned on port charges and taxes, flight taxes, credit card fees and gratuities (if applicable). 

MyRewards can be redeemed on any Scenic or Emerald Cruise or Land Journey including upgrades and extensions. They cannot be used as part of a deposit payment. 

No, there is no minimum or maximum number of MyRewards that can be earnt and applied to a particular booking.

Members will be able to accrue and redeem their MyRewards on new bookings created from 10 February 2026.

Scenic and Emerald MyRewards will be applied on the day after the last day of your cruise or land journey.

Members are currently able to redeem their MyRewards and use them towards a future cruise or land journey. Please note that MyRewards are applied to a members account post travel and can only be redeemed once applied.

When a single booking is made for multiple people, each traveller earns their own MyRewards, not the person who made the booking. The booker will only earn MyRewards on the share of the booking that relates to their own travel. 

Your MyRewards are linked to the original booking currency. For example, if a guest makes a booking in AUD, the earned points will be valued and redeemed in AUD.

This feature will not be available at time of launch and will be released in the coming months. Once available, members may request a one-time change of their MyRewards currency to match their country of residence. The conversion is processed using the daily spot rate plus a fee of 5% and an amendment charge of $50/EUR will also be applied to the converted amount. 

MyRewards will be valid and can be used within 3 years from the date of issue.

You will be able to see the amount and validity date of your MyRewards as part of regular loyalty emails. If you are not opted in to email communications, you can access this information by phoning the Scenic or Emerald reservations team.

MyRewards can be applied to cruise and land bookings by contacting our reservations team or your travel agent. Simply inform them that you would like to use your MyRewards, and the value will be deducted from the total balance of your booking.

No, deposits must be paid as per our current terms and conditions.

Your travel agent can view your MyRewards balance directly in the agent booking system.

If you would like to use your MyRewards, simply inform your agent. Once you authorise it, they can apply the MyRewards value to your cruise or land booking and the amount will be deducted from your remaining balance. 

MyRewards can only be applied at the time of booking. Because they are credited after you complete your first trip, they will not be available to use on a second back‑to‑back booking that has already been confirmed. 

If you change your booking value, the MyRewards value you will receive post travel will also change in-line with the new booking value. 

MyRewards cannot be transferred to friends or family. They can however be used between guests who are travelling together on the same booking.

MyRewards are not a cash equivalent and cannot, under any circumstances, be converted or refunded in cash.

If your cruise is cancelled you will receive a refund of your booking which will include a reversal of the status points and MyRewards that you would have earned. 

The Scenic Group cancellation policy applies to all cancelled bookings. 

If you paid part of your booking using MyRewards, your cancellation penalties will always be settled using your monetary payment first. 

For example: if 50% cancellation penalties are due and 60% of the booking was paid with MyRewards, the penalties are settled with 40% cash and 10% MyRewards.  Any MyRewards reinstated will be returned with the original accrual and expiry dates. For more information please refer to the loyalty program terms and conditions.

Status Points are the points you earn when you travel with Scenic or Emerald. The number of Status Points you receive depends on your booking type (for example, ocean vs river cruising) and your suite category, with higher suite types earning more points. Unlike Scenic and Emerald ‘MyRewards’, your Status Points cannot be used as credit on future bookings or purchases; they exist solely to help you move up through the membership levels. 

Status Points do not expire with the Scenic & Emerald Rewards program and once earned, will be yours for life.

You can check your status points balance by contacting our reservations team or by referring to your membership emails, where your current balance is displayed.

Existing Gold Members will receive their status points on 10 February 2026. New members who join the program after 10th February will receive their 1000 status points on the day after the last day of their cruise or land journey.

The number of Status Points you receive depends on your booking type (for example, ocean vs river cruising) and your suite category, with higher suite types earning more points. Please see here the detailed status points breakdown per booking type.

Explore Status Points table here.

Nothing at all, we have taken care of everything. 

Your new Scenic & Emerald Rewards membership tier has been calculated using your previous bookings and existing status points across both programs. Your membership has now transitioned automatically as the current program terms conclude and the new terms commence. 

Then, everything else happens automatically - your points have been combined, your tier has been updated, and you’re now ready to enjoy the enhanced new program when you next travel. 

Right now, some members have two separate loyalty numbers, one for Scenic Club and one for Emerald EXPLORER. With the new Scenic & Emerald Rewards program, every member will have their own unique loyalty number. 

For most people, this is simple: if you have only Emerald bookings, your Emerald number will be kept; if you have only Scenic bookings, your Scenic number will be kept. For members who have booked with both brands, your Scenic number will be kept. 

You will receive an email with your new loyalty program number at the time of launch and this will also be provided in all regular loyalty emails. If a customer loses their email or are not opted in to receive emails then they can check this by phoning the reservations team. 

Travel agents can access all the guest’s loyalty details - including their loyalty number, status points and MyRewards balance - via the normal agent interface.

Yes, guests should provide their loyalty number when they are making a booking so that their points can automatically be added. 

All Refer a Friend and Welcome Home vouchers will not be issued as part of the new program – all existing eligible vouchers will be honoured for bookings made prior to 10 February 2026.

Welcome Home and Refer a Friend vouchers already issued will be honoured and remain valid for up to two years from their date of issue. 

Please contact the reservations team who can assist to check your profile and advise if you have any valid vouchers. 

Welcome home hampers for Emerald tier have been retired with the new program, following a review of this benefit in line with customer preferences. As an alternative benefit Emerald members will be offered private transfers in destination at the start and end of their journey. 

Promotional points may be issued at the discretion of Scenic & Emerald Rewards and if issued will be applicable globally.

The Scenic Gold Tier has now transitioned into the new Scenic & Emerald Rewards Gold tier. The benefits for this tier remain unchanged.  

As part of the new program launch, we are delighted to offer existing Gold members 1,000 status points, which has been automatically added to your points balance. 

Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program.

The Platinum tier is being consolidated and merged into Diamond. All Platinum members have been automatically included in the Diamond tier as part of the new program. All existing members have had their points increased to 15,000 and will now receive all the Diamond tier benefits.  

Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program. 

Please also be advised that due to operational limitations guests within this tier will only be able to access on board benefits from 1 June 2026. 

The points required to reach the new Diamond tier have been adjusted from 10,000 to 15,000, reflecting the elevated recognition this tier offers.  

All existing Diamond members with a points balance less than the new threshold have been automatically increased to 15,000, ensuring members can continue to enjoy all the incredible Diamond benefits, no action required. 

The program benefits remain similar however please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program. 

The points required to reach the Emerald tier have increased from 25,000 to 30,000, reflecting the elevated level of recognition associated with this tier. Emerald status provides you with exclusive privileges, enhanced service, and acknowledgement that travels with you across both brands.  

All existing Emerald members with a points balance less than the new threshold have been automatically increased to 30,000 ensuring members can continue to enjoy all the incredible Emerald benefits. 

The Emerald tier benefits have been updated to reflect valued member feedback. Welcome home hampers have been replaced by private transfers at the start and end of their journey. Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program. 

The points required to reach the new Chairman’s Club tier have increased from 45,000 to 50,000, reflecting the exceptional prestige and distinction of this invitation-only tier.  

All existing Chairman’s Club members with a points balance less than the new threshold have been automatically increased to 50,000 ensuring members can continue to enjoy all the premium Chairman’s Club benefits. 

Chairman’s Club members will continue to receive the highest level of rewards and recognition offering exclusive benefits and personalised service at every stage of your journey. Please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program. 

The Silver tier has been consolidated and merged into Gold. All silver members have been automatically upgraded to the new Gold tier. This means any previous Silver members receive all the Scenic & Emerald Rewards Gold tier benefits.   

As part of the new program launch, we are delighted to offer existing Gold members 1,000 status points, which has been automatically added to your points balance. 

The Emerald Gold Tier will become the new Scenic & Emerald Rewards Gold Tier.

As part of the new program launch, existing Gold members will be offered a one‑time bonus of 1,000 status points, which will be automatically added to your points balance.

The points required to reach the new Diamond tier have adjusted from 10,000 to 15,000, reflecting the elevated recognition this tier offers.  

All existing Diamond members with a points balance less than the new threshold have been automatically increased to 15,000, ensuring members can continue to enjoy all the incredible Diamond benefits. 

Please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program. 

If your cruise is cancelled you will receive a refund of your booking which will include a reversal of the status points and MyRewards that you would have earned.

The Scenic Group cancellation policy applies to all cancelled bookings. If you paid part of your booking using MyRewards, your cancellation penalties will always be settled using your monetary payment first.  

For example: if 50% cancellation penalties are due and 60% of the booking was paid with MyRewards, the penalties are settled with 40% cash and 10% MyRewards. Any MyRewards reinstated will be returned with the original accrual and expiry dates. For more information please refer to the loyalty program terms and conditions.